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Telefonní fráze v angličtině

28. ledna 2007 v 19:00 | pansyy |  všechno možny

Telefonní fráze v angličtině

Telephone language and phrases in English

Answering the phone
  • Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.
  • Who's calling, please?

Introducing yourself
  • This is Paul Smith speaking.
  • Hello, this is Paul Smith from Speakspeak International.

Asking for someone
  • Could I speak to John Martin, please?
  • I'd like to speak to John Martin, please.
  • Could you put me through to John Martin, please?
  • Could I speak to someone who …

Explaining
  • I'm afraid Mr Martin isn't in at the moment.
  • I'm sorry, he's in a meeting at the moment.
  • I'm afraid he's on another line at the moment.

Putting someone on hold
  • Just a moment, please.
  • Could you hold the line, please?
  • Hold the line, please.

Problems
  • I'm sorry, I don't understand. Could you repeat that, please?
  • I'm sorry, I can't hear you very well. Could you speak up a little, please?
  • I'm afraid you've got the wrong number.
  • I've tried to get through several times but it's always engaged.
  • Could you spell that, please?

Putting someone through
  • One moment, please. I'll see if Mr Jones is available.
  • I'll put you through.
  • I'll connect you.
  • I'm connecting you now.

Taking a message
  • Can I take a message?
  • Would you like to leave a message?
  • Can I give him/her a message?
  • I'll tell Mr Jones that you called
  • I'll ask him/her to call you as soon as possible
 

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